Once your course booking has
been confirmed, no refunds will be issued. Transfer to another class
may be allowed depending on availability.
Full payment for in-home
consultations will be expected if the appointment is cancelled on the
day of the consultation, without rebooking.
If a cancellation is made after
a booking has been confirmed, you will be invoiced a $35.00
fee. This fee will be deducted from the cost of any future consultation
rebooked within 30 days.
We do not support the use of
choker or chain collars, and as such these are not permitted. A soft
and 120cm leash is recommended for all training sessions. Some dogs may
benefit from the use of other training equipment, which may be
demonstrated to you, and available for purchase.
Any handouts and documentation
supplied remain copyright to Custom Companions and may not
further copied or published without our express permission.
All group training classes are
to be booked and paid for in advance. Your booking will only be held as
definite if payment has been received.
All dogs attending group
training sessions are required to have, and show proof of, current
Puppies require at least the first vaccination, adult dogs require a C5
Custom Companions will protect
the privacy of your personal information and are bound by the
Information Privacy Principles set out in the Information Privacy Act
2000 (Vic) and the National Privacy Principles set out in the Privacy
Act 1988 (Commonwealth)
Custom Companions will, during
the course of our consultations and training courses, collect and use
personal information. This information about your dog and yourself,
such as name, address or other relevant details, will be added to our
internal data storage systems and will not be shared with, or disclosed
to, any external party, in accordance to the Privacy Acts, except where
compelled by law.
Custom Companions may at times
discuss your dog’s behaviour and progress with your Veterinarian, with your
permission, to ensure you are getting the best results and assistance.